Under the Australian Consumer Law if the customer receives a faulty product or service they are entitled to a full refund including shipping costs.
All wines delivered to you by Beckels Vineyard are covered by our No Fuss Guarantee. Beckels Vineyard want you to enjoy your wines and know how much pride we take in ensuring quality wines.
Just call 0418 640 063 or email orders@beckelsvineyard.com.au we’ll take care of returns for you.
Beckels Vineyard accept returns from our Customers provided the following guidelines are met: The Customer must contact our Customer Service department within 3 months of the delivery and supply relevant information so that we can arrange a carrier to collect the wine. Beckels Vineyard will then designate a carrier who will make arrangements by phone with the customer for the goods to be collected at a mutually convenient time. The goods must be packed as they were received, (If you don’t have the original box, don’t worry, any box that fits the wine will do.) We do ask that you ensure the box is in good condition, securely taped up and free from any dangerous materials, such as broken glass. Upon the receipt and validation of returned goods to Beckels Vineyard, the customer’s account will be credited.
Undeliverable Wines
If a carton of wine is deemed undeliverable by the assigned carrier, they will advise Beckels Vineyard, who will then attempt to contact you to arrange re-delivery.
